Refund policy

SOUKS Return and Exchange Policy

At SOUKS, your satisfaction is our priority. While we strive to ensure every order reaches you in perfect condition, we only accept returns for damaged or defective products.

1. Damaged or Defective Items

If your order arrives damaged or defective, you are entitled to a free return or exchange — no delivery or pickup fees will apply. Please contact us within 3 days of receiving your order and provide a clear photo or short video showing the issue.

2. Eligibility for Return

To qualify for a return or exchange, the item must be:

  • Reported within 3 days of delivery
  • Unused and in its original packaging
  • In the same condition as received

3. Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the refund status. Approved refunds will be issued to your original payment method within a few business days.

4. Exchanges

If the item is damaged and you prefer an exchange instead of a refund, please let us know. Exchanges are subject to product availability.

5. How to Report a Damaged Item

To start a return or report a damaged product, please contact our Customer Support Team via:

Our team will review your request and guide you through the return or exchange process.

Note: Returns or exchanges are only accepted for items that are damaged or defective upon delivery.